Privacy Policy

Effective date: 2026-01-10

This Privacy Policy explains how VELUTTA LTD (“we”, “us”, “our”) collects, uses, and protects personal data when you use velutta.net (the “Website”). We process personal data in accordance with applicable data protection laws, including the UK GDPR and the EU GDPR, where applicable.

1) Controller

VELUTTA LTD
Website: velutta.net
Email: support@velutta.net

If you require company address or registration details, add them here (e.g., registered office, company number).

2) Data we collect

Contact data (e.g., name, email, message content) when you contact us or request a quote
Technical data (e.g., IP address, device/browser information, pages visited, timestamps)
Usage data (e.g., interaction with forms, buttons, navigation)
Cookies & similar technologies (see Section 7)

3) How we use your data

To respond to inquiries and provide requested information or quotes
To operate, maintain, and improve the Website
To secure the Website and prevent fraud, abuse, or attacks
To measure performance and understand how visitors use the Website
To comply with legal obligations

4) Legal bases for processing

We process personal data based on one or more of the following legal bases:

Consent (e.g., optional analytics cookies, marketing where used)
Contract or steps prior to entering a contract (e.g., responding to a quote request)
Legitimate interests (e.g., Website security, basic analytics, service improvement)
Legal obligation (e.g., compliance, record-keeping if required)

5) Sharing and disclosure

We do not sell your personal data. We may share data with trusted service providers (“processors”) that help us run the Website and services (e.g., hosting, email delivery, security tools, analytics). These providers only process data on our instructions and are subject to appropriate confidentiality and security obligations.

We may also disclose information where required by law or to protect our rights, safety, and security.

6) International transfers

Your data may be processed in countries outside the UK/EEA. Where this occurs, we use appropriate safeguards such as adequacy decisions or standard contractual clauses to protect your data.

7) Cookies

Cookies are small files stored on your device. We may use:

Essential cookies required for core Website functionality and security
Preference cookies to remember basic choices
Analytics cookies to understand traffic and improve the Website (optional where required)

You can control cookies via your browser settings and (where implemented) our cookie banner/preferences. Disabling essential cookies may affect Website functionality.

8) Data retention

We keep personal data only as long as necessary for the purposes described above. For example:

Inquiry/quote messages: retained for as long as needed to handle the request and follow-up
Security logs: retained for a limited period to protect the Website and investigate incidents

9) Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. No method of transmission or storage is 100% secure, but we do our best to protect your data.

10) Your rights

Depending on your location, you may have the right to:

Access your personal data
Rectify inaccurate or incomplete data
Request erasure (“right to be forgotten”)
Restrict or object to processing
Data portability
Withdraw consent at any time (where processing is based on consent)

To exercise your rights, contact us at: support@velutta.net

11) Complaints

If you believe your data protection rights have been violated, you may also file a complaint with a relevant supervisory authority (e.g., in the UK the ICO). We’d appreciate the chance to resolve your concern first.

12) Third-party links

The Website may contain links to third-party sites. We are not responsible for the privacy practices of those third parties. Please review their privacy policies.

13) Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.